FAQ

Product

We are a brand for premium men’s underwear. All our products were designed for men and are mostly worn by men. Women tend to steal them though.

We produce boxer shorts for men, but who wants to stare at well-trained men in boxers? We strongly believe you will enjoy looking at these beautiful girls wearing them instead.

This question might sound a little crazy, but a few people actually raised this question before. The answer is of course “NO”. All our underwear products are completely new and unworn.

All of our products are made from finest fabrics and get produced in Europe. Our Boxer Shorts consist of 100% high quality woven cotton. A flexible waistband and opening buttons guarantee a soft and comfortable fit.

Our Boxer Briefs are made from 95% Micromodal, a fabric used only for exclusive underwear products. The fabric is very soft and therefore the Boxer Briefs are extremely comfortable. In addition, the fabric contains 5% Elastan to ensure you can stretch it properly.

For more information about our products, please check out the section "our product" on this website.

Check out our size chart to get an idea which size is the right one for you. Women tend to wear our products mostly in size S or sometimes M.

Size S Size M Size L
Waist in cm 74 - 86 86 - 96 96 - 108
Waist in inch 29 - 34 34 - 38 38 - 43

Order & Payment

We accept PayPal, numerous credit cards (Visa, MasterCard, American Express, Discover, Diners Club, and JCB), and payments through Sofortüberweisung in several countries.

If you have noticed you made a mistake in your order, please contact hello@get-amber.com immediately. We’ll figure out whether your order has already been fulfilled or there is still the possibility to adjust your order.

You will receive confirmation right away. Please check your spam folder since it can happen that the confirmation email ended up there.

However, during peak hours it may take a little longer than usual. If you haven’t received an order confirmation within 24h please contact us at hello@get-amber.com so we can check that everything is fine with your order.

Shipping

We ship worldwide.

We like to keep things simple and charge a€4.90 shipping fee for every country in the world. If you order for more than €39, shipping is for free to any country in the world.

Simply place an order for more than €39 and shipping is on us. It does not matter where you are located, we ship worldwide.

We aim to deliver your new boxers as fast as possible. If you’re living in Germany you will receive your parcel 2-3 working days after your order. Allow 3-7 working days for other countries in the EU and 1-2 weeks for the rest of the world.

Yes, you will receive a tracking code for almost all of our shipments. As soon as your package is on the way you will receive an email with your tracking code.

GET AMBER uses DHL within Germany and ships via the national German mail service worldwide. Depending on your country, your national mail company will distribute the package to your home.

There may be import taxes or fees applied to your order by your local government when delivery is made. We are not liable for these charges and they unfortunately can’t be reimbursed by GET AMBER. If you’re unsure whether this applies to your country, please contact your local customs office to find out more.

Returns & Exchanges

Yes, you can. We offer a 30 days right to return on all our underwear products. The products returned have to be in an unworn and unwashed condition with all tags intact and in place.

Simply get in touch with us at hello@get-amber.com and we will guide you through the process.

We don’t cover shipping costs incurred for returning products to GET AMBER. However, if you want to exchange your boxers for another size or model, shipping for the new product is for free.

We pack and send our products from our warehouse in Berlin. When you request an exchange or return, we will provide you with the full Berlin based address.

Whilst we hope this never happens, if you do receive damaged goods or other than ordered please contact us immediately at hello@get-amber.com so we can personally assist you and sort out your problem as quickly as possible.

Contact

If you wish to get in touch, simply contact us on our contact page or directly by email.